YOUR HOLIDAY CONTRACT
Your holiday contract is with Oceans Apart Luxury Travel Portfolio Ltd, trading as Oceans Apart, a member of ATOL. When you make a booking you guarantee that you have authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. The contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts at all times.

YOUR FINANCIAL PROTECTION
We hold ATOL 6656 issued by the Civil Aviation Authority. The Air Holidays and flights in this brochure are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk

YOUR HOLIDAY PRICE
When making a booking you must pay a deposit of 10% per booking (for certain holidays a supplier may demand a higher deposit e.g. rail, sea and safaris if so you will be notified of the required deposit at the time of booking). Final balance of your booking amount is due in full 10 weeks / 70 days prior to scheduled date of departure. Should you confirm a booking within 10 weeks of departure, full payment is due at time of confirmation.

Due to continuing variation of airfares, tour prices will be confirmed when bookings are made. The price of your travel arrangements is subject to surcharges for increases in transportation costs such as fuel, scheduled air fares and any other airline surcharges which are part of the contract between the airlines (and their agents) and the tour operator. Also government action such as increases in VAT or any other Government imposed increases and currency changes in relation to an adverse currency
exchange rate variation. Even in these cases, Oceans Apart will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only an amount in excess of this 2% will be surcharged and if this means payment of more than 10% of the holiday price you will be entitled to cancel the holiday with a full refund of all the money paid except for insurance premiums. Should you decide to cancel because of this you must exercise your right to do so in writing within 14 days from the issue date of the revised invoice advising you of the changes. Because Oceans Apart are making certain financial commitments, as above we regret that we are not able to make reductions in the price should the value of the pound strengthen.

IF YOU CHANGE YOUR BOOKING
If, after our confirmation invoice has been issued, you wish to change your holiday arrangements in any way, for example your chosen departure date or accommodation, we will endeavour to meet your wishes to the best of our ability. An administration cost of £50 (plus communication charges and any
additional costs incurred) per alteration will be applicable. You should be aware that these costs could increase considerably the closer to the departure date that the changes are made.

IF YOU CANCEL YOUR HOLIDAY
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. Since we incur costs cancelling your travel arrangements, you will be responsible for cancellation charges up to the maximum shown below. At peak travel times, a higher charge may be applicable, this will be made clear to you at the time of booking. If the reason for cancellation is under the terms of your insurance policy, you may be able to reclaim these charges.

ALTERATION TO ARRANGEMENTS WHILST ABROAD BY YOU
We regret that no credit or refund is possible for any unused services provided in the cost of the holiday. If you decide to alter your travel arrangements whilst abroad this is your own responsibility and the Company or the Companys agents are not responsible for any extra costs that are involved or for any difficulties that may arise with onward travel as a result of such alterations. No credit or refund is possible for any lost, mislaid or destroyed travel documents, which should be the subject of a claim on your own travel insurance.

ALTERATION TO CONFIRMED BOOKING BY US
It is unlikely that we will have to make any change to your holiday, but we do plan the arrangements many months in advance. Occasionally we need to make changes, which we reserve the right to do at any time. Most of these changes are minor, and we will advise you or your travel agent at the
earliest possible date. When a major change occurs (such as alteration of your outward/return flights by more than 12 hours, reduction in the standard of accommodation) provided it does not arise from circumstances amounting to force majeure you will have the choice of either accepting the change of
arrangements, taking another available holiday from us, or cancelling your holiday and receiving a full refund. In all cases we will pay compensation as detailed below. Period before departure within which a major change is notified to you or your travel agent:

FORCE MAJEURE
Compensation will not be payable if we are forced to change your holiday in any way due to unforseen circumstances. These include but are not limited to war, threat of war, riot, civil strife or unrest, individual dispute, terrorist activity, nuclear or natural disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.

CANCELLATION OF A BOOKING CONFIRMED BY US
In the event of the company having to cancel the holiday on or before the date when the payment of the balance of the price becomes due you will be offered the choice of an alternative holiday of at least comparable standard if available and if this is not acceptable a full refund of all monies will be paid. In the unlikely event that we have to cancel after the date when the payment of the balance of the price becomes due (always providing that the balance has been paid), compensation will be made as detailed below. In the event that a holiday has to be cancelled for reasons of force majeure (see above) all monies paid will be refunded but is regretted that there will be no compensation payable.

PERSONAL INJURY (UNCONNECTED WITH ARRANGEMENTS MADE BY US)
If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your holiday arrangements, nor part of any excursion sold through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves.

ARBITRATION
In the case of any complaint we will do all in our power to resolve this to the satisfaction of our client. However, in the unlikely event this proves impossible the matter may (if the customer so wishes) be referred to Arbitration under a special Scheme which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The Scheme does not apply to claims for an amount greater than £1,500 per person. There is also a limit of £7,500 per booking form. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness. The rules of the Scheme provide that the application for arbitration must be made within 9 months of the scheduled date of return.

TOUR OPERATORS LIABILITY
i) We accept responsibility for ensuring the holiday which you book with us is supplied as described in this brochure. If any part is not provided as promised, we will pay you appropriate compensation if this has adversely affected the enjoyment of your holiday. We accept responsibility for the acts
and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of two times the value of the original holiday cost.

ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissionsof our employees or agents together with our suppliers or sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law.

iii) In respect of carriage by air, sea and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention. (Please see Conditions of Carriage below).

CONDITIONS OF CARRIAGE
The Contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms which affect your rights to compensation. You may ask for copies of the relevant conditions of carriage from our office. This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of the travel arrangements.

BROCHURE
This brochure observes the requirements of the Trades Descriptions Act 1968, the Misrepresentation Act 1967, the Civil Aviation Act 1971, the Unfair Contract Terms Act 1977, the Control of Misleading Advertisements Regulations 1988, the Consumer Protection Act 1987, the Package Travel, Package Holidays and Package Tour Regulations 1992, or any amendment or re-enactment thereof. The Company reserves the right to make any changes that may be necessary to the particulars within this brochure at any time after publication. Where such changes occur, these will be subject to the
rights as given under the appropriate headings in these Booking Conditions concerning cancellation and alterations.

DELAY AT AIRPORTS
All travel either by scheduled airlines or charter airlines is rarely subject to lengthy delays, there are however regrettably occasions when delays do occur. Any responsibility for arrangements for meals, overnight accommodation etc. rests with the airline. As we advise both on the booking form and in these conditions, you should ensure that you take out comprehensive travel insurance which includes financial compensation in most cases for delays of 12 hours or more.

CHILDREN
Child reductions of up to 50% will be granted on some holidays, provided the child is between the ages of 2 and under 12 years, and shares a twin bedded room with two adults. Infants under 2 years will be charged 10% of the airfare plus nominal charges at the resort. Further details will be provided
on receipt of specific requirements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.

IF YOU HAVE A COMPLAINT
We do our best to give you an enjoyable, trouble-free holiday but occasionally even the best-laid plans go wrong. If you have a problem during your holiday, please inform the relevant authority (e.g. hotel, tour manager etc.) immediately who will endeavour to put things right. If your complaint cannot be completely resolved locally, please follow this up in writing within 28 days of your return home, giving all relevant information. It is therefore a condition of this contract that you communicate any problem to the authority in question whilst on tour. If you fail to follow this simple procedure Oceans Apart cannot accept any responsibility as we have been deprived of the opportunity to investigate and rectify the problem.

NON-BROCHURED HOTELS
Our Booking Conditions only apply to hotels featured in this brochure or specifically recommended by the Company. If you request us to book accommodation at a hotel of your choice then we will do so but only in the capacity as a booking agent. Therefore any rights you may have in connection with the supply of accommodation and facilities by the hotel will be against the hotel and not the Company.

YOUR RESPONSIBILITY
It is your responsibility to arrive at the correct departure point in good time before your departure. Any loss or damage which you suffer through failure to do so lies with you. We cannot accept any liability should you miss your aircraft or other mode of travel as a result of you checking in late or your
connecting transport being delayed.

PASSPORT & VISA
British citizens require a full 10-year British passport for all non-EU destinations that we feature with at least 6 months validity. If you or any member of your party is not a British citizen or holds a non-British passport you must check passport and visa requirements with the relevant Embassy or consulate of the country/ies to which you are intending to travel.

HEALTH & VACCINATIONS
All clients are responsible for ensuring that they conform to Health regulations of the countries they are visiting and where necessary have the required vaccination and documentation.